Shipping Policy:

FREE standard shipping and handling are included in your custom Home Plan purchase price.

Please allow up to 10 (ten) business days for delivery of your plans.

If you need your plans delivered sooner, please feel free to choose from one of our various quicker delivery methods (available for a moderate fee) to fit your time restrictions.

Overnight, 2-day, or 3-day delivery (for delivery in 1-3 business days): Orders submitted and approved by Noon Central Time on a regular business day (M-F, major holidays excluded) will be shipped that same day.

Saturday or Sunday delivery may be available, IF your order is submitted and approved by Noon CT on Friday, and IF one of the available delivery services offers that option in your delivery zip code.

If a delivery service fails to deliver your product on the specified date, we will be liable and responsible ONLY for the refund of your additional delivery charges, if any. We will gladly reimburse your shipping charges via the method they were originally paid for.

Please ensure that your delivery address is complete and accurate. We will not be liable for delays if the information you provide us is incorrect or incomplete. Please include a valid phone number for delivery in case the delivery person has trouble locating you. Any address correction fees charged to us by the delivery company will be in turn be billed to you if we determine that the incorrect Ship To information was due to your error.

Due to security reasons and postal limitations, we can not ship to P.O. Boxes. We apologize for any inconvenience.

We will require a signature upon delivery; for this reason, please plan ahead to have someone available to sign for your plans. We suggest having them delivered to your place of work, or possibly to a neighbor. If you miss delivery on the first attempt, don't worry, as most delivery services will reattempt delivery the next business day. If you will still be unavailable, please follow the directions or call the customer service number on the delivery company's door tag/hanger to make other arrangements. If all else fails, please feel free to contact us.

If your package is noticeably damaged when received, and you believe the contents will be unusable, please REFUSE shipment and contact us as soon as possible so that we can arrange to reship your Home Plans immediately. If the damage appears to you to be minor (possibly only damage to the outer packaging), you may accept the package, BUT have the delivery person note the damage on the delivery record (or electronically) in case a claim needs to be filed at a later date. Please notify us immediately if you later find that the damage requires replacement of all or some of the blueprints, or if you find concealed damage, or if the contents are not as ordered. Replacement of damaged contents or contents not as ordered will require the return of those contents to us before we can ship the replacements.

**We reserve the right to make exceptions to this policy on a case-by-case basis - we want to make your experience with us as satisfying as possible!